Terms and Conditions

Many thanks for visiting the Executive eBikes website. Sign up for our newsletter to get an invitation to one of our exclusive eBike demonstration days.

By visiting our site, www.executive-ebikes.com, you are agreeing to comply with and be bound by the following terms and conditions.

Terms of Service

By placing an order via our website, www.executive-ebikes.com, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch and delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.

In order to contract with Executive eBikes by Gesaky, you must be over 18 years of age. Executive eBikes by Gesaky retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Executive eBikes by Gesaky retains the right to accept or reject this before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A dispatch email will be sent confirming this.

Please note for orders with multiple items they may be dispatched in separate parcels and at separate times; and that receipt of the dispatch notification does not constitute a formal contract for the full order until all items have been dispatched.

Pricing and Availability

Whilst we try and ensure that all descriptions and prices on this website are accurate, errors can occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, we shall cancel the order. If you cancel the order and have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the ‘Grand Total’.

This website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Product Specifications

Published specifications and suitability information is the best available at the time. Executive eBikes by Gesaky shall not be held responsible for the accuracy of any advice given regarding the suitability of any parts required for the repair of an item. If you have ordered an item that has an unsuitable product description, we will rectify this providing you a full refund upon the return of the item.

We recommend that all spare parts are fitted by a competent person in accordance with the manufacturer specifications. Executive eBikes by Gesaky cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read the warranty conditions before attempting to install a part or otherwise repair item. Executive eBikes by Gesaky cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturers guarantee may stipulate that you use a suitably qualified cycle technician.

Returns Policy

Should the item(s) purchased prove to not be suitable or required Executive eBikes by Gesaky have a very helpful returns policy.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time, some products presented or are held within our supplier’s warehouses, these items we are reliant upon third party information. If there is a delay to your order, we will inform you of this via email and the product will be dispatched as soon as it is available, should the delay be unacceptable you are welcome to change to an alternative product or to cancel the order, please contact us at [email protected] with your order number. If you have ordered multiple items they may arrive separately.

Sometimes we are unable to fulfil orders because the items have been discontinued by our suppliers. If you have placed an order for an item that is now discontinued, we will inform you as soon as possible and offer you an alternative product if one is available.

Payment

Payment over the Internet can be made via our secure checkout pages using Stripe. Card charges will appear on your statement as RFID Technologies Limited.

We reserve the right to ship only to the registered address of your payment card.

You can pay by using our finance option. Please note that if you choose to pay by finance, your order will not be dispatched until all agreements and signatures have been verified.

Alternatively, you can pay by using a Bike to Work option (or other tax-free schemes). This is only available on eligible products and there may be limits stipulated by the scheme provider as to the maximum value of the voucher. If paying with a Bike to Work option, your order will not be dispatched until all agreements and vouchers have been verified.

All prices are quoted in Euros (€) and include Value Added Tax (VAT) at Republic of Ireland rates (If applicable). It may be necessary to adjust prices in the event of an increase in VAT rates, or because of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Due to the nature of the payment system your credit/debit card payment will be taken at the point of processing. If a problem with availability or delivery should occur, your payment method will be refunded as swiftly as possible. The refund may take a few working days to show on your account, depending on the payment provider.

Governed Law

Executive eBikes by Gesaky Terms and Conditions shall be governed in accordance with Republic of Ireland Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

Delivery

Republic of Ireland orders will be delivered using our direct delivery service or appointed and trusted third party couriers.

Delivery normally takes 1-5 working days from point of dispatch for Republic of Ireland orders. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.

The customer is required to notify us, in writing, of any shortage, mis delivery or other discrepancies within 5 working days of receiving the goods, thereafter the buyer shall be liable for any such discrepancy.

Cancellations

Orders may be cancelled at any time between the order being placed and the order being dispatched. If the item has already been dispatched, then please see our Returns Page for details of how to return.

Reviews and Comments

We encourage you to leave reviews, comments, and product questions on our website. We regularly monitor this content, and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Executive eBikes by Gesaky website.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

Complaints

In the rare instance that you may need to complain, complaints should be sent to [email protected]. We aim to respond to complaints within 24 hours, we aim to resolve all complaints as quickly as feasible so you can get back out riding.

Pricing Policy

Our pricing policy for the goods and services that we sell at Executive eBikes by Gesaky, which includes labour for repairs, components fitted to repairs, bicycles, components, accessories and clothing is derived based upon the overall margins we need to make as a business to provide all of our valued customers with an extremely high quality of service.

We are continually investing within our business, across an array of areas including; ensuring our workshop technicians have the latest tools and equipment and are frequently trained on the newest technologies, our stores are modern and welcoming, and that our colleagues are paid at least to the living wage level. We aim to charge a fair price for each of these services and products which enables us to continually invest in providing the services and customer experience that you have come to expect.

We recognize that we will not always be the cheapest and that you do have a choice. We very much appreciate the ongoing support of all our customers, and we hope to be here over the decades ahead to provide you with a premium service, products and advice across each of our local stores and via our multi-channel proposition.